Subject: Request for Service / Warranty Support – Broken LIDAR Navigation

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Dear Support Team,

I hope you are doing well.

I would like to report an issue with my Dreame robot vacuum. I noticed today that the top LIDAR navigation sensor is broken. I am not sure how or when the damage occurred, but the LIDAR cover appears to be damaged.

As the device is still under warranty, I kindly request your assistance with service maintenance or a replacement, in accordance with the warranty terms.

Please let me know the next steps and if you require any additional information such as the serial number, purchase invoice, or photos of the damage.

Thank you in advance for your s

Subject: Request for Service / Warranty Support – Broken LIDAR Navigation
Dear Support Team,

I hope you are doing well.

I would like to report an issue with my Dreame robot vacuum. I noticed today that the top LIDAR navigation sensor is broken. I am not sure how or when the damage occurred, but the LIDAR cover appears to be damaged.

As the device is still under warranty, I kindly request your assistance with service maintenance or a replacement, in accordance with the warranty terms.

Please let me know the next steps and if you require any additional information such as the serial number, purchase invoice, or photos of the damage.

Thank you in advance for your support.

Değerli Kullanıcımız; Forum sistemimizi hayata geçirdikten sonra yoğun katılımınız ve sistemsel yaşanan bazı durumlarda gönderileri görememe durumu yaşayabiliyoruz. Bu sebepten sorunuza verilen cevabın gecikmesinden ötürü üzgün olduğumuzu belirtmek isteriz. Anlayışınız için teşekkürler. Anlık cevap almak istediğiniz tüm durumlarda Çağrı merkezi ya da WhatsApp birimlerimize ulaşabilirsiniz.(0850 762 0100) Servis birimi yönlendirmesi için size forum mesajı ilettik. Lütfen kontrol ediniz. Teşekkürler.